Ater Venice Chooses the Housing Plus App to Improve Digital Services and Support COVID-19 Safety Measures
During the COVID-19 health emergency, restrictions on citizens’ movements and precautionary measures significantly affected both public and private services. To reduce gatherings and limit the number of visitors to its offices, Ater Venice joined many public organizations across Italy by adopting the Housing Plus App, a digital solution designed to support COVID-19 risk prevention while improving operational efficiency.
Developed by Tecnosys Italia, a software company based in Enna and specialized in digital solutions for the Italian Public Administration, the Housing Plus App allows citizens to avoid long queues, book appointments online, and access a wide range of services directly from their smartphone or tablet, eliminating the need to visit public offices in person.
Housing Plus App: Digital Services for Public Housing Tenants
The Housing Plus App, available free of charge on the Google Play Store and Apple App Store, has been specifically designed for Public Residential Housing Authorities.
Through the application, tenants can:
- Submit maintenance requests.
- Manage transfer requests.
- Check their accounting position in real time.
- Verify outstanding balances or arrears.
- Communicate directly with the housing authority.
- Upload and send documents.
- Access additional digital services without visiting the office.
These features simplify administrative procedures while improving communication between citizens and the housing authority.
Ater Venice Invests in Digital Innovation
Speaking to the local press, Ater Venice President Speranzon explained:
“We decided to invest in this innovative project because it will simplify the lives of our tenants. Just think, for example, of people with mobility issues who have difficulty reaching the Public Relations Office (URP). This is a targeted technological solution, specifically designed for public housing authorities, and it will become a key element in making our services more efficient.”
The same article also highlighted that the mobile application, developed by Tecnosys Italia, will help streamline the daily workload of Ater staff, particularly employees working in the User Relations Office.
Tecnosys Italia: Innovation for Public Administration
Commenting on the growing success of the Housing Plus App, Tonino Palma, President of Tecnosys Italia, stated:
“We are extremely pleased with the positive response our latest application is receiving. It reflects our company’s continuous commitment to technological innovation and to developing new digital tools that improve the relationship between citizens and the Public Administration.”
He also added:
“Interestingly, one of our very first customers was located in the Veneto region. At that time, local newspapers expressed surprise that a Sicilian company had been selected to lead the digital transformation of a public institution in Veneto. Years later, after successfully delivering numerous projects across Vicenza, Padua, Verona, Treviso, Belluno, Rovigo, Castelfranco Veneto and Venice, that perception has completely changed. Today we receive trust and appreciation from our clients, which is a great source of satisfaction. I would like to thank all our staff, who have continued working with dedication despite the challenges of this extraordinary period, as well as everyone who has believed in us and continues to give us the opportunity to demonstrate our expertise every day.”
A New Pilot Project for Digital Public Services
On the same occasion, Tonino Palma announced a new proposal aimed at further modernizing public services.
“We have proposed that the Municipality of Enna become the first public authority in Italy to launch a pilot project based on the Housing Plus App. By introducing new features, the application would allow citizens to attend appointments through integrated video conferencing and submit reports at any time directly from the app. These reports—such as road damage, infrastructure failures, accidents, requests for maintenance, or social and healthcare assistance—would automatically be forwarded to the appropriate municipal offices.”
According to Palma, the initiative would significantly reduce the distance between citizens and the Public Administration while improving service delivery through faster response times and more efficient communication.
He concluded by announcing plans to extend the project beyond public administration:
“Our goal is also to expand this initiative to local businesses and professionals, enabling them to benefit from digital technologies that help reduce health risks while increasing operational efficiency.”
