What They Say About Us
ATC Piemonte Nord and Tecnosys Italia: A Step Toward the Future
On Monday, 2 May, the ATC Piemonte Nord (Territorial Agency for Public Housing) held a press conference at its headquarters in Novara, together with Tecnosys Italia (Enna), to present an innovative project for the Public Residential Housing sector in Italy.
The project, developed by Tecnosys Italia for ATC Piemonte Nord with the support of partners specialized in communication systems and human–machine interaction technologies, represents a significant step forward in the digital transformation of public housing services.
AI-Powered Innovation for Public Housing Services
The solution developed by Tecnosys Italia is based on an advanced system integrated with ChatBot and Artificial Intelligence technologies, enabling tenants of ATC Piemonte Nord to receive immediate responses and automatically activate service requests through a simple contact center.
Through this platform, users can:
- Request building and system maintenance interventions
- Access administrative, accounting, and contractual information related to their housing unit
- Request access to social support funds and other services provided by the agency
The system uses an AI engine capable of semantic interpretation of user requests, automatically activating responses through integration with the institution’s management systems.
Integration with the +Housing Plus App
In addition, the platform is fully integrated with the +Housing Plus App, also developed by Tecnosys Italia, allowing users to:
- Book appointments
- Manage video conference meetings
- Communicate with administrative offices remotely
This approach enables citizens to interact with public offices without physical travel, reducing time and costs while improving accessibility and service efficiency.
Strong Media Impact and National Recognition
The initiative received significant media coverage, with attention from both regional and national press, including Voce di Novara, News Novara, Corriere di Novara, ANSA, and La Stampa, which highlighted the importance of the project during the press conference.
Leadership Statement
Tonino Palma, President of Tecnosys Italia, stated: “Thanks to our long-standing research and development activities and applied technologies, we are now able to guide our clients through digital transformation and process innovation. This project, developed with ATC Piemonte Nord, aims to optimize internal organization and improve the relationship between institutions and users. We have created a unique national platform designed to significantly reduce the digital divide in a sensitive sector such as public housing.”
A Model for Digital Transformation in Public Administration
This collaboration between ATC Piemonte Nord and Tecnosys Italia represents a concrete example of how AI, digital platforms, and smart services can transform public administration, improve citizen engagement, and modernize housing management systems across Italy.
